Return and Refund Policy | Xtroon

At Xtroon, customer satisfaction is our priority. Since we provide digital products (activation codes), our return policy is governed by the following terms:

1. Nature of Digital Goods: Once an activation code is delivered and revealed, it is considered "consumed." Therefore, no refunds or exchanges are permitted after activation, except in specific technical cases mentioned below.

2. Eligibility for Refund or Exchange:

  • If the code has not been activated or used, a refund can be requested within 7 days of purchase.

  • If there is a technical defect in the code itself that prevents activation, verified by our support team.

  • In the event of a continuous and long-term server outage, the customer will be compensated with a replacement or a partial refund proportional to the remaining period.

3. Non-Refundable Cases:

  • Buffering or issues caused by the customer's slow internet connection.

  • Incompatibility of the customer's device with the server's applications (please ensure compatibility before purchasing).

  • Changes in channel lists or library content by the source provider.

4. Refund Process:

  • Approved refunds will be credited back to the original payment method.

  • The refund process typically takes 3 to 10 business days, depending on your bank's policy.

5. Contact Us: For any inquiries regarding returns or exchanges, please contact us via WhatsApp for immediate assistance.

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