Terms and Conditions

Welcome to Xtroon. By accessing our website or purchasing our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Service Definition

Xtroon is an online platform specializing in providing digital entertainment subscriptions and home cinema packages. We act as an intermediary service provider to ensure you receive high-quality server access, instant activation, and dedicated technical support.

2. Activation Policy

Activation codes or subscription details are delivered immediately after successful payment via SMS and/or the registered Email address.
It is the customer's responsibility to ensure that the provided contact information (mobile number and email) is accurate to guarantee successful delivery.

3. Fair Use Policy

Each subscription is intended for personal use only and on one device at a time (unless the specific package states otherwise).
Reselling or sharing account credentials with third parties is strictly prohibited. If our security system detects multiple simultaneous logins or unauthorized sharing, Xtroon reserves the right to suspend the subscription without a refund.

4. Technical Requirements

Streaming quality (4K, FHD, HD) is highly dependent on the stability and speed of the customer's internet connection.
Xtroon is not responsible for buffering or downtime caused by the customer’s Internet Service Provider (ISP) or incompatible hardware.

5. Refund and Exchange Policy

Due to the digital nature of our products (activation codes), refunds cannot be issued once the code has been activated.
Customers may request a refund or exchange within 7 days of purchase, provided the code has not been activated or if there is a verified technical defect in the server that our support team cannot resolve.
In the event of a verified technical issue, Xtroon commits to resolving the problem or providing a replacement of equal value.

6. Technical Support and Warranty

We guarantee the functionality of the subscription for its entire purchased duration.
Technical support is available via WhatsApp to assist with activation or application setup on your various devices.

7. Disclaimer

Xtroon does not own or control the content (channels, movies, or series). The source providers may add or remove content at their discretion, and Xtroon is not liable for such changes.
We are not responsible for service interruptions in countries that impose strict technical restrictions (e.g., USA or some European countries). Customers should ensure the service works in their region before purchasing.

8. Amendments

Xtroon reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon being posted on this page.